Terms of Service

Last updated: 15 July 2026 · Medulla is operated by SHOBHA SHARMA, an individual based in Ajmer, Rajasthan, India. Medulla is a brand name, not a registered company.

These terms are the agreement between you and SHOBHA SHARMA ("we", "us") for the use of Medulla. Please read them before you subscribe. If you don't agree with them, please don't use the service.

1. Your account

• One person, one account. Your subscription is personal to you and cannot be shared, transferred or resold. Don't share your login.
• We may enforce this technically — for example by limiting how many devices can be signed in at once, or by ending sessions that look like shared use. If we do, it's to protect the price for everyone who is paying honestly.
• You must be 18 or over (see above), and you must give us a real email address so we can reach you about your subscription.
• You're responsible for keeping your password private and for what happens under your account.
• You must give us a real email address so we can reach you about your subscription.

2. What you may and may not do

You may use Medulla to study — read questions, attempt them, review explanations, and track your progress.

Please don't:

• Scrape, crawl, or use bots or any automated access against the service.
• Bulk-download or systematically copy the question bank — including by script, extension, screen-recording or systematic screenshotting.
• Republish, resell, redistribute or share our content, free or paid, in any format — including study groups, Telegram/WhatsApp channels, Google Drive folders, or another question bank.
• Share your account, or buy one account for several people to use.
• Reverse-engineer, decompile or tamper with the service, or try to get around any technical or access limit.
• Try to break into any part of the service, or into another user's account.
• Upload anything unlawful, or anything containing another person's private or health information.

These aren't decorative. The question bank is the entire product; copying it is the one thing that would end this service for everyone using it.

3. Our content

The questions, explanations, structure and design of Medulla are our intellectual property or are used by us with permission. Your subscription buys you a personal, non-transferable, non-exclusive right to use them for your own study while your subscription is active. It doesn't transfer ownership of anything to you.

Where a question is based on a publicly recalled past exam question, the underlying facts are of course not ours — but our selection, arrangement, wording and explanation are.

4. Subscriptions and payment

• Plans are ₹399 (1 month), ₹1,599 (6 months) and ₹2,499 (12 months). Prices are in Indian Rupees and are inclusive of all applicable taxes. GST is not currently applicable.
• Payments are processed by Razorpay. We never see or store your card details.
• Access starts as soon as your payment succeeds and runs for the plan's duration.
• This is a digital product with immediate access, so it is not refundable once access is granted. Please read our Refunds & Cancellation Policy before you buy.
• We may change our prices. A change never affects a subscription you have already paid for — you keep the price you paid for the full period. If we change prices, we'll give existing subscribers at least 30 days' notice by email before the new price would apply to any future purchase or renewal.

5. Suspension and termination

We may suspend or close an account that breaks these terms — in particular for sharing an account, or for copying or redistributing our content. Where it's reasonable to do so we'll warn you first and give you a chance to put it right. For serious or repeated abuse we may act immediately and without a refund.

If we close your account because you broke these terms, you are not entitled to a refund of any part of your subscription. That is the consequence of the breach, not a penalty we profit from — and it only applies to genuine breaches, not to disagreements.

You can stop using the service at any time. See Refunds & Cancellation for what that means for your subscription.

6. Availability — the service is provided "as is"

We work hard to keep Medulla available, accurate and useful. But we have to be straight with you about what we are not promising:

• Medulla is provided "as is" and "as available". We give no warranty that it will be uninterrupted, timely, error-free, or that any defect will be fixed.
• There is no uptime guarantee. We may take the service offline for maintenance, and outages can happen — including ones caused by our hosting or payment providers.
• We may change, add or retire features over time as the exams and the syllabus change.
• Explanations are AI-generated and may contain errors. We don't warrant that any question, answer key or explanation is free of mistakes. Always verify against a standard textbook — and please tell us when we're wrong, because we'd like to fix it.

Nothing in this section takes away rights you have under the Consumer Protection Act, 2019 or any other Indian law that cannot be excluded by agreement.

7. Our liability

8. Your indemnity to us

If you break these terms or misuse the service — for example by scraping or redistributing our content, sharing your account, or uploading someone else's data — and that causes us loss, a third-party claim, or legal costs, you agree to cover us for it.

To be clear about the limits of that: this covers loss caused by your breach or misuse. It doesn't make you responsible for our mistakes, our security failures, or anything we get wrong.

9. Changes to these terms

We may update these terms — for example if the law changes or we add a feature. If a change is significant we will tell you by email or in the app at least 14 days before it takes effect, and we'll update the date at the top of this page.

Continuing to use Medulla after a change takes effect means you accept the updated terms. If you don't accept them, stop using the service — though as our Refunds & Cancellation Policy explains, that doesn't by itself create a refund.

10. Law and jurisdiction

These terms are governed by the laws of India. The courts at Ajmer, Rajasthan have exclusive jurisdiction over any dispute arising from them.

11. General

• Severability. If a court finds any part of these terms invalid or unenforceable, that part is removed and the rest stays in force.
• Force majeure. We're not liable for failures caused by things genuinely outside our control — power or internet failure, a provider outage, natural disaster, war, or government action.
• Entire agreement. These terms, together with our Privacy Policy, Refunds & Cancellation Policy and Delivery Policy, are the whole agreement between us and replace anything said earlier.
• No assignment by you. You can't transfer, sell or assign your account or your rights under these terms to anyone else. We may transfer our rights if the service is ever transferred to another operator — we'd tell you first.
• No waiver. If we don't enforce something straight away, we haven't given up the right to enforce it later.

12. Your rights are not waived

Nothing in these terms takes away any right you have as a consumer under the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023, or any other Indian law that can't be excluded by agreement. Where anything here conflicts with those laws, the law wins.

You keep your right to complain to a consumer forum, and — for data matters — to the Data Protection Board of India. We're not asking you to give that up, and we couldn't if we tried.

13. Contact

Questions about these terms? Write to support@medullaqbank.com or see our Contact page.